Payment terms

Reserving and paying for your stay

Version trip-payments-v1

Reserving the dates

Paying the reservation deposit — 50% of the lodging — reserves the whole resort for your dates. It is charged on Stripe the moment you confirm the checkout.
Sarah confirms your dates in our calendar within 1 business day. If we cannot host them, the deposit is refunded in full.
The remaining 50% of the lodging is due 30 days before arrival. You pay it from your trip page. A reservation made inside those 30 days pays the whole lodging at once.

Everything else you design into the trip — meals, bar packages, staff, transfers, experiences — is confirmed only when you pay for it, in full, together or one at a time, from your trip page.
Until it is paid, a service is chosen but not arranged. Nothing is prepared, booked or staffed for an unpaid service.
Add-ons during your stay are settled at checkout and are never charged to your card without you.

Every payment is fully refundable until 30 days before arrival, lodging and services alike.
From 30 days before arrival, payments are non-refundable. A purchase made inside those 30 days is non-refundable at the time of purchase, and the checkout says so.
Refunds go back to the card or account that paid, through Stripe, and are confirmed by email from Stripe.

All prices are in US dollars. Lines priced in Mexican pesos (the DJ) are converted at the official Banco de México rate on the day you pay.
Your trip page always shows the current server price; the checkout charges exactly what the page shows for the lines you selected.

Stripe emails a receipt for every payment. Your trip page lists every payment, with its status, at any time.
Questions before you pay? Message Sarah on WhatsApp from the trip page, or book a call with her from the review step.

El depósito de reservación — 50% del hospedaje — reserva el resort completo para tus fechas; Sarah confirma las fechas en 1 día hábil y, si no podemos recibirte, se reembolsa por completo.
El 50% restante del hospedaje vence 30 días antes de la llegada y se paga desde la página de tu viaje.
Comidas, experiencias y demás servicios se confirman solo al pagarlos, juntos o por separado; hasta entonces nada se prepara.
Todo pago es reembolsable en su totalidad hasta 30 días antes de la llegada; después no es reembolsable.